Refund Policy

Scope

This policy covers only purchases from this directory, not subscriptions or purchases from third-party tools we list. Our current paid directory plans are one-time payments in USD. See pricing and terms.

Full-refund eligibility

You may request a full refund if a paid submission is rejected before publication, the purchased placement cannot be delivered, or you were charged twice for the same purchase. You may also request cancellation before editorial review starts and before any paid placement has been published.

Payment never guarantees editorial approval. Free submissions have no payment to refund. For purchases already delivered, including completed priority review or a published Featured placement, change-of-mind requests are assessed based on the service actually delivered. Defective or materially misdescribed services and mandatory consumer rights remain protected; there is no blanket waiver of statutory rights.

Review and refund timing

Our operating target is to review paid submissions within 7 calendar days of payment. If your submission is still unresolved, contact support promptly. We escalate unresolved paid submissions by day 12 so eligible refunds can be requested before Waffo's standard 14-day window from payment success. These are review and escalation targets, not a guarantee of publication or bank processing time.

Please report rejection, non-delivery or duplicate charges as soon as possible. If the provider window has passed, contact us anyway: we will escalate the case with Waffo and explain the available remedy. A provider time limit does not remove mandatory consumer rights, and an alternative or late refund must not be assumed completed until confirmed.

Requesting a refund

Use the contact page, or open an account support ticket at Support. If available, you can also use the Waffo customer portal linked from your receipt. Provide the account email, submission ID, order or receipt reference and reason. Never send your password, complete card number or card security code.

A rejected submission does not automatically refund your payment. Support verifies the purchase and eligibility, then submits or approves the refund through the payment provider. The provider's successful refund record is the confirmation; a support request or rejection status alone is not.

Processing and placement status

Approved refunds go to the original payment method. Processing and bank posting times depend on the provider and issuing bank; we do not guarantee instant funds or a fixed posting date. Contact support with your reference if the provider reports failure or your refund has not arrived.

A verified full refund ends the paid placement and can remove the submission's published directory entry. A partial refund does not automatically remove the placement. The refund amount, including treatment of tax, is based on the provider's transaction record. Refunds do not cancel subscriptions to any third-party tool.

Consumer rights

This policy does not restrict rights that apply under local law. Contact support about a defective service or a billing error even if part of the service has already been delivered.